| Distributor | Im Co. ,Ltd. |
| President | Noritaka Numata |
| Address | 694-1 Shinmyo, Kokubunji, Takamatsu-shi, Kagawa 761-8589 JAPAN |
| Contact | Email us@riceforce.com (English available) |
| Charges other than the price of products | Shipping charge (In rare cases, import duty is imposed. ) |
| Exchange policy | A defective product will be replaced with an equivalent product or a full refund will be made at the customer's request. |
| Delivery date | About 10 days after an order is accepted. |
| Methods of payment | PayPal, Alipay, credit cards. Handling fees associated with payment are the responsibility of Im. |
| Returns, return period | No returns or exchange of products will be accepted after an order is finalized. If there is any error in delivery on the part of our Im (wrong product is delivered or a product is defective), we pay the shipping charge for the return of the product. Please send it to us COD. *Returning items should be unused. Items should be returned within 8 days after you receive them. Please make sure to contact us via email (us@riceforce.com) before returning products. * Send us an email with the title [Product Returns]. [Inquiries]E-mail us@riceforce.com(English available) * Please note that we currently do not accept inquiries via phone and Fax. * Please note that it takes 3 to 5 days for us to reply to your inquiries. |
| Shipping charge for returns | If there is any error in delivery on the part of our Im (wrong product is delivered or a product is defective), we pay the shipping charge for the return of the product. Please send it to us COD. If you are returning products for your reasons, the shipping charge is the responsibility of the customer. |
Privacy policy
| 1) | Collection, use, and provision of personal data: We properly collect, use, and provide customers' personal information within the scope required for fair business activities. |
| 2) | Proper management of personal information: We take reasonable safety measures and corrective measures required in order to avoid unauthorized access to personal information as well as loss, destruction, falsification and leakage of personal information. |
| 3) | Compliance with laws and regulations regarding personal information: We handle customers' personal information in compliance with laws, regulations, and guidelines regarding protection of personal information. |
| 4) | Sustained/better protection of personal information: We assign an administrator who takes care of protection of personal information to ensure proper handling of personal information. We provide our employees with trainings and monitor how personal information is handled. We continuously review measures to protect personal information and keep working on improving/enhancing measures. Noritaka Numata, President, Im Co. , Ltd. |
Handling of personal information
1.Purpose of using personal information
Im Co. , Ltd. ("Im") uses personal information including customer names, addresses, phone numbers, dates of birth, and e-mail addresses and other information regarding transaction with Im for the following purposes:
| (1) | To ship products of Im and Im's group companies, to send catalogs and direct mails, and to provide information regarding related after-sales services as well as new products and services. |
| (2) | For business activities of Im and Im's group companies associated with mail-order and in-store sales. |
| (3) | To advertise other operations of Im and Im's group companies. |
| (4) | To send catalogs and direct mails of companies and organizations that Im and Im's group companies determine proper. |
| (5) | For credit management concerning businesses with Im and Im's group companies. |
2.Provision of personal information
Personal information collected from customers by Im and Im's group companies will not be given or disclosed to any third parties unless:
| (1) | When Im gives personal information to Im's group companies for the purpose of joint use within the scope required to attain the purpose of using personal information as clearly demonstrated to customers. * Im's group companies that jointly use personal information are as follows: Image Holdings Co. ,Ltd. Image Co. ,Ltd. IMAGE NET Co. Ltd. IMAGING Co. ,Ltd. |
| (2) | When personal information is provided along with business succession due to merger, split-up, and transfer of operations of Im or Im's group companies. |
| (3) | When required by laws and regulations. |
| (4) | When judged required in order to avoid significant damage in life, body and properties of customers or any third parties. |
| (5) | With prior consent and agreement of customers. |
3.Consignment of personal information management:
Personal information collected from customers by Im and Im's group companies may be taken care of by a service Im with which a confidentiality agreement regarding personal information is signed within the scope required to attain the purpose of using personal information as clearly demonstrated to customers.
4.Disclosure/correction/cessation of usage of personal information;
complaints; inquiries: For the request to disclose, correct, or stop using your personal information as well as complaints and inquiries, please contact the following customer service.
[Customer service]
RICE FORCE E-mail: us@riceforce.com
(English available)
* Please note that we do not currently accept inquiries by phone and Fax.
* Please note that it takes three to five days for us to reply to your inquiries.
